What are your kennels made from?
Our kennels combine quality materials including pine, metal rebar, moisture-resistant MDF, Laminex and Polytec board. See each product description for details of the design and finishes.
Which size is right for my dog?
Measure your dog from the top of their ears to the floor, then from their nose to their tail. Compare these measurements with the internal dimensions in our size guide. Our product descriptions also include suggested breeds for each size.
Still unsure? Get in touch and we’ll help you choose.
Can you make a custom-sized kennel?
Yes! If you need a different size or layout, complete our custom order form and we’ll come back to you with a quote and lead time.
What are rubber mat infills used for?
Rubber mat infills help protect the kennel floor from urine damage.
Do I need to pay a deposit?
A 50% deposit secures your place in our production schedule. The remaining balance is due before collection or shipping.
Which payment options are available?
Available payment methods are shown at checkout. We also offer layby over one or two months. Please contact us if you’d like to discuss layby or split payments.
Can I use Afterpay?
If Afterpay is available for your order, it will appear at checkout. Approval and spending limits depend on your Afterpay account. Contact us if you’d like to discuss split payments.
How long will my kennel take?
Our standard production time is approximately 6–8 weeks. Freight may add another 1–3 weeks, depending on your location and delivery service.
Please check the product description for the latest build time, as lead times can change during busy periods.
Where do you deliver?
We deliver Australia-wide. For international shipping enquiries, please email our team.
Will my kennel arrive assembled?
Yes—our kennels are shipped fully assembled with TNT Express. Deliveries are made by a single driver using a tailgate service and are kerbside, or to your garage if access is suitable.
Can you deliver inside my home?
In-home delivery is available by separate quotation. Please contact us directly to discuss the options for your address.
Can I collect my kennel?
Of course! Collection is available from our Wangara warehouse. Select pickup at checkout and we’ll arrange a suitable date and time once your kennel is ready.
How do I track my delivery?
You’ll receive a tracking number once TNT Express has collected your kennel. Use this for delivery updates, or contact TNT Express directly with freight enquiries. A phone call before delivery cannot be guaranteed.
Tracking is not available for our in-home delivery service.
Why isn’t a shipping quote showing for my postcode?
Please send us the kennel size you’re interested in, along with your suburb and postcode. We’ll provide a delivery quote within 24 hours.
What should I do if my order arrives damaged or incorrect?
Please contact us within 24 hours of receiving your order, with clear photos of any damage or fault. We’ll get back to you within three business days to discuss the next steps.
For a damaged component, such as a latch, we may arrange a replacement part first. For substantial transit damage, we’ll contact the freight claims team on your behalf and aim to reach a resolution within 14 business days.
Can I cancel my order?
Orders may be cancelled within three business days of payment. Refunds for cancellations within this period are processed within 10 business days. As our kennels are custom-made, we do not offer change-of-mind refunds once the build has commenced.
Please read our refund policy for full details, or contact us to discuss your order.
What if my dog chews the kennel?
Chewing damage is not covered. Most components are available to purchase as replacement parts—send us photos and we’ll help identify what you need.
We’re happy to help. Contact our team or email info@kustomkennels.com.au.
